Terms & Conditions
Acceptance of Terms & Conditions
Your use of this website or our services is governed by the terms and conditions set forth below. By using this website or our services, you agree to comply with and be bound by these terms and conditions. If you do not agree with these terms of conditions, please exit now. Executive Home Services may make changes to this website, including these terms and conditions, at any time without notice. You agree to be bound by the current version of these terms.
Terms of Service
Executive Home Services offers comprehensive luxury home services centered on providing exceptional customer service to the interior and exterior of our customer's homes. Each service provided is subject to its own terms and conditions while terms set forth below are company-wide regardless of the service provided. Through your continued use of this website or by booking a service through any outlet (including but not limited to our website, app, or 3rd party), the customer agrees to have reviewed and understood these service terms, its details and is in agreement with the policies set forth.
In being your service provider, we recognize you place an immense amount of trust in us. A responsibility we do not take lightly. While our highest priority is to provide exceptional customer service, would could not do so without our employees or customers. It is for this reason, we place the safety of our customers and employees above all and have adopted the motto - "Do it Safe - Do it Right". For an activity to be done right, it must first be done safely. A task that can only be accomplished when we all work together.
To ensure the mutual safety of our employees and customers -
Executive Home Services pledges:
- To be Licensed, Insured and Bonded
- Securely store keys, contact information, and other confidential items / information
- To provide our employees, contractors and partners the necessary training and equipment to safely and effectively complete the job at hand.
- Hire only those who can successfully pass a thorough background check, drug screening and pass our proprietary Customer Service Expert Test and Personality Assessment.
Employees, Contractors, & Partners (Team Members) pledges:
- To leave job site and immediately contact their supervisor if:
- They feel their personal safety is in danger
- They are being harassed
- There is the presents of illegal substances or bio-hazards.
- There is unsupervised minors on premises.
- Report unsafe working conditions or behaviors immediately.
- Place customer's safety and security equal to their own.
- Not to climb on ladders more than 3ft tall unless trained and certified.
- Not to move or lift heavy items in excess of 50lbs unless job details call for such a task and proper safety equipment is utilized.
- Wear job appropriate safety equipment at all times while on job site.
- Notify Executive Home Services office of:
- Any unsafe employee behavior witnessed
- If any person in the household is suspected of contracting an infectious disease
- Provide team members with a safe clutter free environment to conduct their work
- Secure Pets when service is being provided
- Secure heirlooms, collectibles, valuables, and firearms prior to service.
We are confident you will love the service we provide because we hire the best people and place our customer's safety and satisfaction as our highest priorities. This is why we offer a 100% Money-Back Guarantee* on all of our services.
*See Specifics on our Satisfaction Guarantee
First Line of Quality: Our first line of quality is our highly trained and experienced staff. In particular our team leads. Every one of our teams has a lead that is responsible for maintaining our quality standards and to ensure "Wow" results. These individuals are given a wide degree to trust and freedom to ensure your experience is consistently amazing.
Keeping honest people honest: We have instituted a random inspection schedule where a managers will visit your home after service to ensure our quality standards are met. During this time you may be asked several questions regarding your service experience for quality assurance and training purposes.
Feedback: If you were ecstatic with your service or thought it was lacking, WE WANT TO HEAR ABOUT IT! Communication is key to any relationship and we desire to know how we are doing. Not many companies will say this, but we love complaints. Complaints provide us an opportunity to refine our offering and provide even better service to not only for you but to all of our customers. While we have provided many avenues to communicate with us, perhaps the best place to give us feedback is on the follow-up email sent immediately following service completion.
Cancellations and Lockouts
Executive Home Services leverages the power of technology to ensure you are always aware of your upcoming appointment. We send up to 3 reminders - initial appointment confirmation, 3 days before service reminder and a 24 hour reminder. Because of this, any service cancelled less than 24 hours prior to service may be subject to a 50% cancellation fee. If cancellation occurs at the door the fee may be 100% the service amount. In the event our professionals are locked out, we will call the phone number on file and wait a maximum of 15 minutes. At the end of 15 minutes, should the professional remain locked out a 100% fee may be assessed.
Executive Home Services accepts all forms of payment and utilizes Secure Online Payment Processing for credit cards and ACH. First time customers will be charged in advance for service while recurring customers pay upon completion of the service or monthly for customers with cards on file and/or are service package subscribers.
We respectfully ask all customers not to directly solicit or engage the service of any Executive Home Service employees, contractors, or partners who provide service on their property. This includes, but is not limited to, providing any service independently or above and beyond to the terms agreed between Executive Home Services and the customer. Please direct all service requests to the Executive Home Services office.
We hire the best so why would you not want them working for you directly. We invest an enormous amount of time, money and resources to ensure we hire and train the best customer service experts in their respective fields. Full details on our hiring process can be found here.
As part of our on-boarding process, new hires sign a non-compete agreement. They agree that they themselves, their family, and/or friends will not accept direct employment from any past or present customer of Executive Home Services. This agreement remains in full effect from the time of signing to one year beyond severance with Executive Home Services.
For those customers that insist on the direct hiring of one our employees, we have instituted an agreement buyout clause. The buyout amount is set at $2,250 to allow for the search, selection, and training of a new team member.
We treat your home with complete care and respect, but even with the best and most highly trained professionals, accidents happen. We are insured and bonded for your protection as well as ours. Our professionals are trained to notify both the Executive Home Services office and homeowner of any accidents resulting in damage and to photo document the damage. Upon investigation, should Executive Home Services be at fault, we will make every effort to repair or if necessary replace the item. We assume no liability for previous damage, customer negligence, or damages reported more than 48 hours past service completion.
Exterior Services are subject to weather conditions. While we make every effort to provide you consistent and timely services, we cannot predict the weather and are on occasion subject to Mother Nature's conditions. Professionals on any job site, for their safety, will not work in lightning. Heavy rains may cause delays in service to up to several days to allow for drier conditions to prevent damage to the grounds and equipment. This determination is subject to our expertise and best judgement.
Terms of Website
Agreement Between You and executivehomeservicesllc.com ("EHS" or "Website"). The following terms and conditions (the “Terms and Conditions”) apply to all visitors to or users of this Website. By accessing this Website, the user acknowledges acceptance of these Terms and Conditions. In the case of any violation of these Terms and Conditions, Executive Home Services LLC (“executivehomeservicesllc.com”) reserves the right to seek all remedies available by law and in equity for such violations.
General Use Provisions and Copyright
All materials provided on this Website, including but not limited to all text, logos, designs, graphics, images, sounds, information, software, documents, products and services (collectively, the “Materials”), and the selection, arrangement and display thereof, are the copyrighted works of EHS and/or its vendors, suppliers or partners. All Materials herein and all EHS software are proprietary to EHS and protected by worldwide copyright and other intellectual property laws. Except as stated herein, none of the Materials may be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without the prior express written permission of EHS.
EHS hereby authorizes you to view, copy, download and print the Materials available on this Website, provided that:
- If you are a potential or actual customer, the Materials are used solely for personal, non-commercial purposes and if you are a contracted or developer, the Materials are used only for the purposes of using the services expressly offered by EHS.
- The Materials are not modified or redistributed.
- All copyright, trademark, service mark and other proprietary notices are reproduced as they appear in any such Materials. Except as expressly provided above, nothing contained herein shall be construed as conferring, by implication, estoppel or otherwise, any license or right under any patent, trademark or copyright of EHS.
The trademarks, trade names and service marks (the “Marks”) displayed on this Website are the property of EHS or other third parties. Users are not permitted to copy or otherwise use these Marks without the prior written consent of EHS or such third party which may own the Mark. The following list of Marks owned by EHS is not exhaustive, and EHS may own other Marks not included on Website.
Compliance with Laws & Export Controls
You acknowledge that the software and any accompanying documentation and/or technical information is subject to applicable export control laws and regulations of the U.S.A. You agree not to export or re-export the software, directly or indirectly, to any countries that are subject to U.S. export restrictions.
You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our Web pages or the content contained herein without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the EHS site or any listing, offer or transaction being conducted on our site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure.
No Unlawful or Prohibited Use
As a condition of your use of this Website, you warrant to EHS that you will comply with all applicable laws, statutes, ordinances and regulations regarding your use of our service and any related activities. In addition, you warrant that you will not use this Website in any way prohibited by these terms, conditions and notices. EHS complies with state and federal civil rights laws.
Links to Third-Party Websites
This Website may contain links to Websites operated by parties other than EHS. Such hyperlinks are provided for reference only. EHS does not control such Websites and is not responsible for their contents. EHS’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. If you decide to access any of the third party sites linked to this Website, you do so entirely at your own risk.
Although EHS has attempted to provide accurate information on the Website, EHS assumes no responsibility for the accuracy of the information. All information provided on this Website is provided “as is” with all faults without warranty of any kind, either express or implied. EHS hereby disclaims all warranties, express or implied, including, without limitation, those of merchantability, fitness for a particular purpose, title and non-infringement or arising from a course of dealing, usage or trade practice, except to the extent such disclaimers are held to be legally invalid.
Limitation on Liability
Neither EHS nor any of its directors, employees, agents, vendors or suppliers will be liable for any direct, indirect, special, punitive, consequential or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use this Website or any EHS product, or damages from the use of or reliance on the information present on this Website, even if EHS has been advised of the possibility of such damages.
Modification of the Website
EHS (and/or its suppliers) reserves the right in its sole discretion to improve, modify or remove any information or content appearing on the Website. EHS may discontinue or revise any or all aspects of the Website in its sole discretion and without prior notice.
EHS reserves the right to change the terms, conditions, and notices under which this Website is offered at any time. Modification of this contract will be deemed effective upon publication on the Website with respect to any website visitors actions, communications or transactions occurring after said date. It is your responsibility to check terms and conditions of this Agreement at the time of each use.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. EHS does not render legal advice or services.
This agreement is governed by the laws of the State of Texas, without regard to its conflicts of laws principles. You hereby consent to the exclusive jurisdiction and venue of courts in Collin County, Texas, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
Services Not Provided
In connection with your use of EHS’s website and/or services, you acknowledge and agree as follows:
- EHS is not responsible for the content of, nor does it endorse, the third-party websites to which you may link using this website;
- EHS does not guarantee the accuracy of any information available on this website, and is not responsible for any errors, omissions, or misrepresentations, whether made by website visitors or otherwise and all information obtained on this website must be verified independently;
- EHS may make changes to its products and/or services and this website at any time and without notifying you or receiving your consent.
IF YOU DO NOT AGREE TO THE TERMS STATED ABOVE OR TO ANY CHANGES THE SERVICE MAKES IN THESE TERMS, PLEASE EXIT executivehomeservicesllc.com IMMEDIATELY.