We have taken the wise words of Sam Walton to heart and have built our company on the principal that the customer is the boss. Every step of our process has been designed around providing convenience, value, and exceptional customer service for each of our clients. It is for this reason we can stand firmly behind our services and offer at 100% Money-Back Guarantee*.
Every customer encounter is an opportunity to put our best foot forward and show our customers how much they matter to us. It is our opportunity to not only to make sure they are satisfied with the services provided but to truly "WOW" them by exceeding their expectations.
While we strive for excellence, on occasion we may fall short. In those rare instances, we go to great lengths and take the initiative to make things right. This process begins with your notification to the office that your recent service did not go as anticipated. We immediately jump into action by sending a team (free of charge) to remedy any issue. If you still remain unsatisfied with your service, a manager will hand deliver your money back, inspect the work completed, and ask a couple questions for quality assurance and training purposes. Even after the manager visit and with your money firmly back in your hands, if it is in our capacity we will work diligently to correct our error.
Money-back guarantee does not cover:
- 1st time customers
- Cancellation / lockout fees
- Where the team leaves a work site due to:
- Unsafe working conditions / The the team feels their personal safety is in danger (ie. Unsecured pets)
- The team being harassed
- The presents of illegal substances or bio-hazards.
- Unsupervised minors on premises.
- The team's work being hindered by:
- other contractors performing work
- lack of running water
- no electricity
- excessive clutter