FAQs

General Questions

What days can I schedule service?

Our standard work week is Monday through Friday. We typically reserve Saturday's for special projects and emergencies but often times have the ability to accommodate your schedule. We are not open on Sundays.

Hours of Operation

You may reach us by phone and email 24 hours a day. Standard hours of operation are 7am to 6pm. Each service varies slightly but will fall into this range.

Do you service my area?

Our standard service area is 15 miles from our Headquarters in McKinney, TX. View a map of our Service Area. Cities include: Allen, Anna, Blue Ridge, Celina, Fairview, Frisco, Little Elm, Lucas, McKinney, Melissa, New Hope, Parker, Plano, Princeton, Prosper, Richardson, The Colony

What is Executive Home Services 100% Guarantee?

What if I am not satisfied with my service?

While we strive for excellence, on occasion we may fall short. In those rare instances, we go to great lengths and take the initiative to make things right. This process begins with your notification to the office (options: call / text (972) 347-1885, email customercare@executivehomeservicesllc.com or use our after service feedback form) that your recent service did not go as anticipated. We immediately jump into action by sending a team (free of charge) to remedy any issue. If you still remain unsatisfied with your service, a manager will hand deliver your money back, inspect the work completed, and ask a couple questions for quality assurance and training purposes. Even after the manager visit and with your money firmly back in your hands, if it is in our capacity we will work diligently to correct our error.

Do you require a contact?

NO CONTRACTS! We believe in earning your business each and every time. The only caveat is on large scale projects with a sales total in excess of $1000.

Do you offer gift cards?

Yes, we most certainly do! Gift cards are great gift idea for holidays, birthdays, weddings, baby showers, anniversaries, retirements, or new home owners. You may order a gift card for any amount HERE.

Account Information

How to I book an appointment?

Proceed to Executive Home Services' Booking Page and enter your information. Alternatively, feel free to call us at (972) 347-1885 and a customer care specialist will happily schedule your appointment.

How do I create an account?

Go to the Login page and click “SIGN UP?” at the bottom. Then enter the email you used to book your service.

How do I log into my account?

Click the “LOGIN” button in the header of any page. There is also a “CUSTOMER LOGIN” link in the footer of every page as well. Or simply click HERE

How do I change / reset my password?

Change Password

Login to your Executive Home Services account. Click on your name at the top right of the page. Choose “Change Password”.

Reset Password

Go to the Login page and click “Forgot your password?” at the bottom. Then enter the email you signed up with to reset the password.

I have moved, how do I change my address?

Login to your Executive Home Services account. Click on your name at the top right of the page. Choose “Edit Contact Info”. Once done, click “Save Changes”.

Due to differences in your new address we will also need to update your previous bookings with the new address' stats: Square Footage, # Bedrooms, and # Bathrooms.

If you have any questions at any time or need help updating your account, please call (972) 347-1885 or email customercare@executivehomeservicesllc.com

How do I update my credit card information?

Login to your Executive Home Services account. Click on your name at the top right of the page. Choose “Billing Info”. Enter your new credit card information and then click “Add Credit Card”.

How do I make a payment?

If have a credit card on file, we will charge your card on the day of service. We accept Visa, MasterCard, American Express, and Discover.

First time customers will be charged in advance for service while recurring customers may have the option to pay upon completion of the service or monthly by invoice for service package subscribers. Invoice payments can be completed through our Secure Online Payment Processing for credit cards and ACH.

Quality

How do you achieve your impeccable quality?

First Line of Quality: Our first line of quality is our highly trained and experienced staff. In particular our team leads. Every one of our teams has a lead that is responsible for maintaining our quality standards and to ensure "Wow" results. These individuals are given a wide degree of trust and freedom and are incentivized properly to ensure your experience is consistently amazing.

Our 100% Satisfaction Guarantee

Keeping honest people honest: We have instituted a random inspection schedule where a managers may visit your home after service to ensure our quality standards are met. During this time you may be asked several questions regarding your service experience for quality assurance and training purposes.

Feedback: If you were ecstatic with your service or thought it was lacking, WE WANT TO HEAR ABOUT IT! Communication is key to any relationship and we desire to know how we are doing. Not many companies will say this, but we love complaints. Complaints provide us an opportunity to refine our offering and provide even better service to not only for you but to all of our customers. While we have provided many avenues to communicate with us, perhaps the best place to give us feedback is on the follow-up email sent immediately following service completion.

Question

Answer

Trust & Safety

Can I Trust Executive Home Services?

Absolutely!

Short answer:

  • Have been in Business since 2003
  • Licensed, Insured, and Bonded
  • All employees are interviewed rigorously, background checked, and drug tested
  • Read the rest of the Trust & Safety FAQ to learn more about the extreme we go to earn your trust and keep you, your family, and your home safe.

Is Executive Home Services insured?

Yes, we are insured for your protection as well as ours. We carry an industry leading $2,000,000 liability insurance umbrella policy at all times. This insurance protects you, your home, and Executive Home Services from any damages that may occur.

What if property damage occurs?

We treat your home with complete care and respect, but even with the best and most highly trained professionals, accidents happen. We are insured and bonded for your protection as well as ours. Our professionals are trained to notify both the Executive Home Services office and homeowner of any accidents resulting in damage and to photo document the damage. Upon investigation, should Executive Home Services be at fault, we will make every effort to repair or if necessary replace the item. We assume no liability for previous damage, customer negligence, or damages reported more than 48 hours past service completion.

Do you conduct background checks on employees?

Yes. No applicant makes it through our rigorous hiring process with a conviction on their record. We take every step possible to ensure we send only the best, most trusted, and dependable employees to your door.

Do you conduct drug checks on employees?

Yes. We believe drug testing is a crucial step to ensure you and your home's safety and security. We do not hire people that cannot pass a drug test at hiring and are not willing to submit to random tests throughout their employment.

Is my credit card information safe?

Yes. Your credit card information, once entered into our system, will only show the last four digits to any user (Admin included). We utilize only the most secure payment processors in the industry (Stripe and Intuit) to keep your information safe and secure.

Do customers give you house keys / door codes / alarm codes?

Yes, most customers provide us an entry method into their home for when they are not there. Keys are checked in and out on the day of cleaning and only the owners of the company have access to the safe where the keys are stored.

Policies

Cancellation

Executive Home Services leverages the power of technology to ensure you are always aware of your upcoming appointment. We send up to 3 reminders - initial appointment confirmation, 3 days before service reminder and a 24 hour reminder. Because of this, any service cancelled less than 24 hours prior to service may be subject to a 50% cancellation fee. If cancellation occurs at the door the fee may be 100% the service amount. In the event our professionals are locked out, we will call the phone number on file and wait a maximum of 15 minutes. At the end of 15 minutes, should the professional remain locked out a 100% fee may be assessed.

Non-Solicitation

We respectfully ask all customers not to directly solicit or engage the service of any Executive Home Service employees, contractors, or partners who provide service on their property. This includes, but is not limited to, providing any service independently or above and beyond to the terms agreed between Executive Home Services and the customer. Please direct all service requests to the Executive Home Services office.

Direct Hiring

We hire the best so why would you not want them working for you directly. We invest an enormous amount of time, money and resources to ensure we hire and train the best customer service experts in their respective fields.

As part of our on-boarding process, new hires sign a non-compete agreement. They agree that they themselves, their family, and/or friends will not accept direct employment from any past or present customer of Executive Home Services. This agreement remains in full effect from the time of signing to one year beyond severance with Executive Home Services.

For those customers that insist on the direct hiring of one our employees, we have instituted an agreement buyout clause. The buyout amount is set at $2,250 to allow for the search, selection, and training of a new team member.

General Questions

How do I prepare for service?

Answer

Who provides the supplies and equipment?

Answer

Do I have to be home?

Answer

What time will you arrive?

Answer

Do you send the same team to my house every time?

Answer

Executive Cleaning

What is included?

Answer

How much does it cost?

Answer

Can I customize my service?

Answer

Move In / Move Out Cleaning

What is included?

Answer

How much does it cost?

Answer

Can I customize my service?

Answer

Deep Cleaning

What is included?

Answer

How much does it cost?

Answer

Can I customize my service?

Answer

Exterior Services

question goes here

Answer goes here

question goes here

Answer goes here

Pool and Spa Health

question goes here

Answer goes here

question goes here

Answer goes here